Cancellation Policy

At holidaysbuzz, we value transparency and customer satisfaction. This Cancellation Policy explains how cancellations are handled for flight, hotel, and car rental bookings made through our platform in the United States. By using our services, you agree to comply with the terms described below.

1. General Policy

• All bookings made through holidaysbuzz are subject to this Cancellation Policy as well as the specific terms of our travel partners (airlines, hotels, and car rental agencies).
• Each service provider has its own cancellation and refund policy, which will be presented at the time of booking and reflected in your confirmation email.
• Customers are advised to review provider-specific terms carefully before finalizing a booking.

2. Flight Cancellations

• All flight cancellations are governed by the airline’s fare rules and policies.
• Some fares may be non-refundable or carry cancellation penalties.
• If a refundable fare is canceled, refunds are processed after airline approval and may take 60–90 days depending on the airline and financial institution.
• holidaysbuzz acts as a booking agent and does not determine or guarantee airline refunds.

3. Hotel Cancellations

• Hotel bookings may be canceled in accordance with each hotel’s individual policy.
• Requests should be made at least 24 hours prior to the scheduled check-in date (or as stated in your booking confirmation).
• Some rates are marked as non-refundable and cannot be canceled or changed once booked.
• Refunds for approved cancellations are issued to the original payment method within 7–10 business days after confirmation from the hotel.

4. Car Rental Cancellations

• Cancellations for car rentals must be made at least 24 hours before the scheduled pickup time to avoid penalties.
• No refunds are provided for no-shows or cancellations made after the scheduled pickup time.
• Refunds are processed according to the rental agency’s policy and may take 5–10 business days to reflect in your account.

5. Non-Cancellable or Non-Refundable Situations

• Bookings explicitly labeled as "Non-Refundable" at checkout.
• No-shows or late arrivals at hotels, airports, or rental locations.
• Cancellations due to weather, strikes, operational disruptions, or force majeure events not directly caused by holidaysbuzz.

6. How to Cancel a Booking

• You can cancel your booking by calling our customer support line, emailing our team, or using the “Manage Booking” section on our website.
• All cancellation requests require written or email confirmation to be processed.
• A cancellation confirmation email will be sent within 12 hours of receiving your request.

7. Refund Process

• Refunds are processed only after receiving confirmation from the respective service provider.
• Processing time may vary between 5–90 days depending on the provider and payment method.
• Refunds are credited to the original payment source unless otherwise agreed.

8. Partial Cancellations or Modifications

• Some hotels and rental companies allow partial cancellations (e.g., shorter stays or fewer rental days), but such changes may incur fees or be non-refundable.
• Flights may not support partial cancellations once issued.
• Always confirm modification eligibility with our support team before making changes.

9. Disputes & Chargebacks

• If you believe a cancellation or refund was mishandled, please contact holidaysbuzz before initiating a chargeback or dispute with your bank.
• We will assist in communicating with the service provider to expedite resolution.
• Unwarranted chargebacks may result in account suspension or booking restrictions.

10. Policy Exceptions

• In cases of medical emergencies, government-imposed travel bans, or natural disasters, we may review cancellation requests for exceptions.
• Proof of emergency (e.g., medical or travel documents) may be required.
• Exception approvals are discretionary and processed case by case.

11. Policy Updates

• holidaysbuzz reserves the right to modify this Cancellation Policy at any time without prior notice.
• The latest version will always be available on this page, and continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

• Email: info@holidaysbuzz.com
• Phone Support: +1-844-260-7842 (24/7 Availability)
• Live Chat: Available daily from 9:00 AM to 6:00 PM (EST) on our website.

13. Additional Information

This Cancellation Policy applies to all flight, hotel, and car rental services booked through holidaysbuzz. Please review our Refund Policy and Terms & Conditions for complete details on refunds and booking terms.

This Cancellation Policy is effective as of January 1, 2025.